Returns & Refunds Policy
At Mina, we strive for the highest quality in every bite; however, due to the perishable nature of our products, we only accept returns or refund requests for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to ensure a swift resolution.
Inspect Your Delivery
Upon arrival, please check your package for any signs of damage or missing items from your order.
Document the Issue
Take clear photographs of the damaged product and the shipping label to help us process your claim quickly.
Contact Support
Email our team at [email protected] with your order number and the photos attached within 24 hours.
Receive Resolution
Once verified, we will issue a full refund to your original payment method or ship a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing