Frequently Asked Questions
Everything you need to know about shopping with Mina—from our kitchen to your table.
How do you ensure the freshness of your food products during shipping?
We use specialized temperature-controlled packaging and insulated liners for all perishable items. Orders are shipped via expedited couriers to ensure they arrive at your doorstep in peak condition.
Where does Mina source its ingredients?
We pride ourselves on quality and transparency. 90% of our ingredients are sourced from certified organic local farms, while our specialty spices are imported directly from sustainable fair-trade cooperatives globally.
Do you offer options for specific dietary requirements?
Yes, our collection includes a wide variety of gluten-free, vegan, and keto-friendly options. You can use our website filters to browse products that meet your specific dietary needs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a full refund or replacement.
How long will it take for my order to arrive?
Standard shipping typically takes 2-4 business days. We also offer overnight shipping for orders placed before 12:00 PM EST, Monday through Thursday, to avoid weekend transit delays.
Can I track my delivery in real-time?
Absolutely. Once your order is dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your package's journey to your door.